Frequently asked questions

Cancellation & Reservation Policy

Updated policy for bookings made after 05th of October 2021. Find the entire policy here

2022/2023 Cancellation Policy:

• A deposit equal to one night’s stay will be charged to your credit card at the time of booking; in order to guarantee your reservation
• Remaining balance is due 30 days prior to arrival and credit card will be charged in full
• Cancellations made within 30 days of arrival are non-refundable
• We do not refund or change dates within the penalty period

We highly recommend travel insurance and cancellation insurance for your protection against any unforeseen circumstances that cause a cancellation.

To safeguard the tranquil oasis that is at the core of Boardwalk’s DNA we welcome guests 12 and up. 

The saying goes that Aruba has 350 days of sunshine per year! We have a bit of rain between October and December, but it usually blows over quickly due to our enjoyable trade winds. It is extremely rare to have a rainy day in Aruba. No surprise that the landscape is filled primarily with cacti. Did you know Aruba is outside of the Hurricane Belt?!

We highly recommend travel and cancellation insurance.

Boardwalk offers a variety of private casitas, some with a private plunge pool or double hammock, to celebrate your romance. Ask our concierge for our Romance Package, and additional amenities and services to enhance your romantic vacation.

Although we cannot guarantee the specific room number, floor or location of the casita, we always welcome any preferences and our reservations team will do their utmost to accommodate those requests.

Our rates are the same on all booking channels. If you wish to support our hotel, the best way to book is via our direct website.

We recommend taking a taxi from the airport to Boardwalk Boutique Hotel Aruba. The taxis are lined outside of the arrival hall and there is always airport staff to help you find your way and load your luggage. The rate is $35, and there is a surcharge of $3 for trips after midnight, on Sundays, and on holidays. The one-way trip from the airport is approximately 30 minutes.

We would certainly recommend renting a car when visiting Aruba. Let us know if you would like us to assist in arranging this during your stay. Contact us at [email protected].

We are a gated property and we have free guest parking available at the hotel. 

There is a bus stop located right across the street from Boardwalk. Arubus, the local bus service company, operates daily along the hotel strip. Buses arrive at the bus station every 15 minutes, from 5:45 am until 6 pm. The central bus station is located in downtown Oranjestad, across the road from the cruise terminal, next to Royal Plaza Mall. The fare for a one-way trip is $2,30.

Absolutely! Check in from the convenience of your home, prior to your travels. You will receive the online check-in email 2 days prior to your arrival. Also, you can access our gated property and open your casita with your own mobile device.

Checking into your room is possible from 3:00 pm. In case your casita is available for early check-in, we will be happy to accommodate you. Check-out is before 11:00 am. In case you are interested in a late checkout, please visit the front desk on the day of your departure. 

You can have a stocked casita fridge when you arrive so you are ready to start the first days of your vacation, worry-free.

Find out more about groceries & food delivery here or email our concierge team for assistance here: [email protected]

A credit card for incidentals is needed. We are a cash-free hotel, which means that incidentals shall be posted to your room and will be approved & charged to your credit card on the day of check out. There is also no ATM available on our property.

Pets are not allowed on the hotel’s grounds or in the rooms. In case you require a guide or special needs dog we are able to make an exception.

Our front desk team is there for you to assist with all questions daily between 8:00 am - 8:00 pm (EST). You can visit the team or chat with us via the hotel’s online chat program. 

Our housekeeping team will be there every day to clean your casita. We do requests to only leave towels on the floor when a refresh/replenishment is needed; the use of towels during multiple days of a guest’s stay reduces the impact on the environment. You are also given the option to have your linen changed every other day, saving water and energy.

Boardwalk Hotel offers complimentary Fiber high speed WIFI internet both inside the rooms as well as throughout the public spaces on property.  

Each casita (except the Palapa Lodge) comes with a fully equipped kitchen and a private BBQ grill for you to use when you don't feel like going out or ordering in!

All food & beverage offerings are provided by The Coco Café, exclusively for Boardwalk. The Coco Café offers healthy comfort food including delicious smoothies, fresh juices, an array of cocktails and mocktails and variety of vegan, vegetarian and gluten-free options. For more information on our food & beverage offerings, packages and menu go here

While making your booking you can add breakfast (with a pre-book discount), packages and amenities to your stay!

Also, make sure to check out the favorites page for our restaurant recommendations.

There are dozens of restaurants in Palm Beach, within walking distance from Boardwalk Hotel. Alternatively, a variety of restaurants deliver to the hotel.

For grocery, food delivery and takeaway options go here.

To see our favorite restaurant tips go here.

Just a three-minute walk or one-minute shuttle ride from our hotel the Boardwalk beach area is located in between Marriott and The Ritz-Carlton! Free beach hut and sunbed reservations can be made through the app or at the front desk for the following day. We hold the reservation for you between 9:00 am - 11:00 am by writing your name on a sign attached to your dedicated beach hut. After 11 am we release non-claimed huts and chairs so other guests have an opportunity to enjoy them. Like all beaches in Aruba, Palm Beach is a public beach, open for everyone to visit. Check out our Beach & Location page for more details.

Next to Boardwalk Beach, Vela Aruba offers all kinds of watersports such as windsurf and kitesurf lessons as well as beach yoga, stand-up paddle yoga, stand up paddle & kayak rental, etc. Boardwalk guests receive an attractive discount on various offerings and lessons at Vela Aruba, ask them about it.

Ritz Carlton’s waiters serve Boardwalk’s guests on our dedicated beach area by Segway from Madero’s Beach Bar & Restaurant. Boardwalk’s beach is directly adjacent to Ritz Carlton’s beach. Boardwalk hotel guests can not charge any F&B charges from the Ritz Carlton facilities to their room; make sure to bring payment cards to the beach.

We offer charcoal and starters for purchase at the Front Desk. Moreover, we offer barbecue boxes filled with everything you need to have the perfect barbecue night under the stars! Check it out here

Next to Boardwalk Beach, Vela Aruba offers all kinds of watersports such as windsurf and kitesurf lessons as well as beach yoga, stand-up paddle yoga, stand up paddle & kayak rental, etc. Boardwalk guests receive an attractive discount on various offerings and lessons at Vela Aruba, ask them about it.

For our other favorite island activities go here

Please note that Boardwalk has a non-smoking policy, which means it is not possible to smoke inside the casitas or anywhere on the property. There is a smoking area right outside the property. A $250 cleaning charge will be added to your account if you smoke in the room.

We have lush tropical gardens at Boardwalk which many guests appreciate, yet so do the mosquitos. Therefore, we have mosquito spray in your casita for the entire family and in addition we have a dedicated service that comes around dawn time to spray the property.

Laundry services are available via outsourced dry cleaners on island and can be arranged through our concierge team.

We have plenty of plugs in your casita! Both voltages are available, 110 & 220 volt, flat and round plugs are present to charge your electronics.

Aruba's tap water is pure, refreshing and safe, as it meets the high standards of quality of the World Health Organization. Since Aruba does not have any significant natural sources of fresh water, the water is distilled in a saltwater desalination plant. No need to buy bottled water, instead fill your complimentary reusable water bottle daily!

Boardwalk Boutique Hotel was recently expanded with 32 green casitas, meaning they were constructed with sustainable and insulating materials. For a full overview of all our eco-friendly hotel operation practices click here.

Yes. It is available upon request. Please contact us via email to request the hotel's policy.

Yes. For the hotel's extensive health & safety policy & practices click here.