Careers
Front Desk & Guest Experiences Manager
The Front Desk Manager is responsible for overseeing the front of the house operations. While ensuring exceptional, genuine service, monitoring efficiency/productivity, and departmental profitability, and contributing to improvements in the guest experience throughout the entire guest journey.
Key Responsibilities:
Team Management & Reporting
- Supervise, train, evaluate and mentor a team of four Front Desk Agents, ensuring professionalism and guest-focused service.
- Conduct daily standups and weekly training sessions on guest communication, concierge services, hotel updates, and operational procedures (SOPs).
- Regularly evaluate email communication with guests, improving it where possible, and create templates (snippets) for consistent service excellence.
- Serve as the liaison between the front desk and other departments (e.g., marketing, reservations, F&B, accounting, operations).
- Analyze daily shift handover reports, glitch reports, and guest surveys to identify and implement improvements.
- Review and approve staff schedules and overtime pay, controlling labor costs while maintaining coverage during peak periods, holidays, and special events.
- Recruit and train front desk agents, fostering a pipeline of talent for the property.
- Manage and oversee the daily night audit report, ensuring accuracy and addressing discrepancies in financial management.
- Ensure Front Desk knowledge base (SOPs, procedures, standards) are up to date and continuously trained and new SOPs are created when new processes or policies are identified.
- Manager on duty shift on rotation with other managers
Guest Experience & Relations
- Respond to guest surveys, reviews, and online/social media correspondence in a timely and professional manner.
- Ensure the team proactively collects and utilizes guest data to tailor their experience and exceed expectations.
- Personally handle and follow up on all guest complaints, ensuring resolutions align with the hotel’s standards.
- Maintain and enhance the hotel’s technology stack, including PMS, POS, CRM, reputation management, concierge services, itinerary building, and room/amenity upselling.
Concierge Services
- Ensure the team develop customized itineraries for guests using the hotel’s concierge tools, leveraging local partnerships for unique experiences.
- Ensure the team actively seek out and recommend Aruba’s best activities, restaurants, and attractions, tailored to guest interests.
- Set up and maintain the hotel's concierge and commission program with third-party vendors.
- Train the front desk team on Boardwalk’s curated selection of tours, dining options, and activities, ensuring they deliver expert recommendations.
Front Desk Operations
- Oversee check-ins and check-outs, especially for VIPs and repeat guests, ensuring all amenities and special requests are prepared in advance.
- Maintain updated records of bookings, and handle guest invoices accurately.
- Coordinate with Housekeeping and Maintenance to ensure casitas are clean, functional, and guest-ready.
- Oversee communication with the F&B team to ensure pre-booked items are prepared and delivered on time.
- Oversee daily posting journals and invoices, ensuring accuracy in financial transactions.
- Oversee inventory management for the lobby shop and front desk storages, ensuring proper stock levels and timely replenishments.
Want to become part of the Boardwalk family? Send your resume and application letter to: [email protected]
Front Desk Agent
The Front Desk & Concierge Agent is the welcoming face of the hotel, combining concierge expertise with exceptional guest service. You will handle check-ins, check-outs, reservations, and inquiries, while providing personalized service that goes beyond the 5 stars. This role plays a key part in curating memorable guest experiences by leveraging the hotel’s technology and promoting Aruba’s unique offerings.
Key Responsibilities
Front Desk Operations
- Prepare for arriving guests, with special attention to VIPs, repeat guests, and specific requests/preferences.
- Perform check-ins and check-outs, ensuring a seamless and welcoming experience.
- Inform guests about payment methods and verify credit card data.
- Manage online and phone reservations, maintaining accurate booking and payment records.
- Communicate and coordinate with Housekeeping and Maintenance teams to ensure all casitas are clean, functional, and meet guest expectations.
- Liaise with the F&B team to ensure pre-booked items and special requests are prepared and delivered on time.
- Prepare VIP amenities and personalized welcome notes for special guests.
- Report and address guest complaints promptly, finding and implementing appropriate solutions while following up to ensure satisfaction.
- Verify that all guest requests and complaints are resolved or escalated by the end of each shift.
- Manage and reconcile guest bills, invoices, and daily posting journals.
Concierge Services
- Proactively meet and exceed guest expectations by offering personalized recommendations for Aruba’s best venues, activities, and attractions.
- Use the hotel’s concierge tools to create customized guest itineraries based on preferences and interests.
- Build and maintain knowledge of Boardwalk’s curated selection of local restaurants, activities, and unique experiences.
- Make reservations or appointments for guests, ensuring seamless coordination with third-party vendors.
- Act as the point of contact for guests requiring assistance or information and attend to their wishes promptly.
- Leverage the hotel’s technology stack to communicate with guests, follow up on requests, and process reservations.
Want to become part of the Boardwalk family? Send your resume and application letter to: [email protected]
General Maintenance/ Mechanic
As General Maintenance/ Mechanic, you are responsible for general maintenance and repair in and around the property of electrical, plumbing, refrigeration, pool, boiler systems and more. You report to and work closely with the maintenance supervisor and manager. Three years of practical and theoretical experience in maintenance, a valid work permit or Dutch passport and the ability to speak English and Spanish are requirements.
Responsibilities include:
- Understand and operate advanced electrical, plumbing, refrigeration, pool, and boiler systems.
- Ability to prioritize and organize work assignments.
- Ability to work under pressure situations and exercise good judgements.
- Ability to focus attention on details, speed and accuracy.
- Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts.
- Test, troubleshoot and perform basic repair on all types of equipment.
- To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
- To operate as an independent mechanic by analysing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
- Maintain maintenance inventory and requisition parts and supplies as needed.
What skills and characteristics you should have:
- High attention to detail and accuracy
- A General Education Degree or vocational training certificate in mechanical, plumbing, architectural or electronics fields.
- Affinity for technical aspects in hotel operations
- Team player with a hands-on mentality and a spirit to serve and personally connect
- Ability to work in a fast-paced company, ready to work on your own or as part of a team
- Highly structured and organized
For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]
Executive Assistant
An Executive Assistant to a Hotel Manager performs a variety of tasks to ensure the smooth operation of the hotel and to support the manager effectively. The following tasks require excellent organizational skills, attention to detail, and the ability to multitask effectively. The role is crucial in ensuring that the hotel manager can focus on strategic and high-level tasks.
Key Responsibilities:
- Managing Schedules: Organizing the hotel manager’s calendar, scheduling meetings, and ensuring they are aware of upcoming commitments.
- Communication: Handling correspondence, including emails and phone calls, and acting as a liaison between the manager and other team members or guests.
- Travel Arrangements: Coordinating travel plans for the manager, including booking flights, hotels, and transportation.
- Event Coordination: Assisting in planning and organizing hotel events, meetings, and conferences.
- Administrative Support: Preparing reports, presentations, and other documents. Maintaining filing systems and record keeping. Develop meeting minutes & keep track of action items.
- Guest Relations: Addressing guest inquiries and complaints, ensuring high levels of guest satisfaction, making reservations for VIPs, reviewing VIP arrivals, taking care of VIP amenities, notes, treatment, etc.
- Project Management: Assisting with special projects, including coordinating with different departments to ensure project goals are met.
- Financial Tasks: Handling invoices, expense reports, and sometimes assisting with budget management.
- Confidentiality: Maintaining discretion and confidentiality regarding sensitive information.
- Shopping and running errands. delivering paperwork, collecting signatures
For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected].
Purchasing Manager
The Purchasing Manager oversees procurement operations, ensuring the timely acquisition of high-quality goods and services at optimal costs. This role manages supplier relationships, negotiates contracts, monitors inventory levels, and ensures compliance with purchasing policies to support efficient operations across all departments.
Key Responsibilities:
- Source and procure goods and services while maintaining quality and cost-effectiveness.
- Develop and maintain strong relationships with suppliers.
- Negotiate contracts and agreements to secure favorable terms.
- Monitor inventory levels and coordinate restocking as needed.
- Ensure compliance with procurement policies and regulations.
- Analyze purchasing trends and generate cost-saving strategies.
- Collaborate with department heads to understand procurement needs.
For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]
Senior F&B accounting administrator
The Senior F&B and Retail Administrator manages the financial and administrative operations of The Coco Café and the hotel’s Lobby Shop, ensuring seamless daily reconciliations, inventory management, and cost controls. This role collaborates with the Purchasing Manager, monitors waste to support zero-waste initiatives, and oversees payroll and financial reporting. The administrator also audits processes, supervises part-time data entry staff, and suggests sales improvements for the Lobby Shop. Additionally, they step into purchasing duties during periods of absence to ensure continuity in supplier relations and logistics management.
Key Responsibilities:
- Coco Café & Lobby Shop Administration
- Financial Management
- Purchasing Support
- Inventory and Waste Management
- Team Oversight and Coordination
- Systems Management
For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]
Line Cook
The Cook is responsible for preparing healthy & tasty food dishes in accordance with recipes and established standards by the hotel. You are responsible for coordinating the effective and efficient process of preparing dishes where you can put your mark, show off your passion for the kitchen and create creative classic local food and beverage.
Key Responsibilities:
- Deliver exceptional hospitality service to hotel guests.
- Prepare food items following recipes, quality standards, and presentation guidelines.
- Maintain knowledge of the menu and food products.
- Organize workstations and store ingredients properly.
- Operate kitchen equipment (e.g., ovens, stoves, grills) safely and effectively.
- Ensure cleanliness and sanitation of the kitchen at all times.
- Monitor and maintain food temperatures, portion sizes, and presentation standards.
- Prepare a variety of dishes, including meats, vegetables, soups, and breakfast items.
- Perform tasks such as chopping, portioning, and storing food efficiently.
- Manage mise-en-place for breakfast, lunch, and dinner service.
- Check supply levels, restock as necessary, and prepare workstations for the next shift.
- Follow HACCP guidelines and food hygiene policies.
- Accept store deliveries and coordinate with other sections to meet requirements.
- Control food stock, wastage, and costs.
- Prepare requisitions for supplies and ensure timely execution of tasks.
For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]
Dishwasher
You make sure all dishes, cutlery, kitchen equipment, pots, pans, etc. are cleaned properly and according to HACCP standards. You store and take care of these items with a sense of responsibility. A proactive, hands-on approach is key.
Key Responsibilities:
- Maintains a clean kitchen and keeps dish area organized and free of clutter.
- Washes, stacks, sorts, and stores dishes, glassware, utensils, and cookware.
- Cleans and sanitizes storage areas, including freezers and refrigerators.
- Assists in storing food deliveries.
- Monitors trash cans throughout shift, making sure to removes full trashcans and boxes as needed and at the end of each shift.
- Maintains the cleanliness of dry storage areas and the organization of storage shelves.
- Assists in food prep and any other duties set forth or requested by the chef and other managers as needed.
- Follows sanitation and cleaning procedures.
For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]
About us
Boardwalk Boutique Hotel Aruba is a family-run and locally owned hotel, founded in 1989. Our mission: “We want to be the service and hospitality driven leading Caribbean Boutique Hotel that genuinely brings good vibes and happiness to our guests, our people, our community and our planet, in an easygoing and barefoot luxury atmosphere.”