Careers

Key Responsibilities: 

Team Management & Reporting 

• Supervise, train, evaluate and mentor a team of four Front Desk Agents, ensuring professionalism and guest-focused service. 
• Conduct daily standups and weekly training sessions on guest communication, concierge services, hotel updates, and operational procedures (SOPs). 
• Regularly evaluate email communication with guests, improving it where possible, and create templates (snippets) for consistent service excellence. 
• Serve as the liaison between the front desk and other departments (e.g., marketing, reservations, F&B, accounting, operations). 
• Analyze daily shift handover reports, glitch reports, and guest surveys to identify and implement improvements. 
• Review and approve staff schedules and overtime pay, controlling labor costs while maintaining coverage during peak periods, holidays, and special events. 
• Recruit and train front desk agents, fostering a pipeline of talent for the property. 
• Manage and oversee the daily night audit report, ensuring accuracy and addressing discrepancies in financial management. 
• Ensure Front Desk knowledge base (SOPs, procedures, standards) are up to date and continuously trained and new SOPs are created when new processes or policies are identified.  
• Manager on duty shift on rotation with other managers  

Guest Experience & Relations 

• Respond to guest surveys, reviews, and online/social media correspondence in a timely and professional manner. 
• Ensure the team proactively collects and utilizes guest data to tailor their experience and exceed expectations. 
• Personally handle and follow up on all guest complaints, ensuring resolutions align with the hotel’s standards. 
• Maintain and enhance the hotel’s technology stack, including PMS, POS, CRM, reputation management, concierge services, itinerary building, and room/amenity upselling.  

Concierge Services 

• Ensure the team develop customized itineraries for guests using the hotel’s concierge tools, leveraging local partnerships for unique experiences. 
• Ensure the team actively seek out and recommend Aruba’s best activities, restaurants, and attractions, tailored to guest interests. 
• Set up and maintain the hotel's concierge and commission program with third-party vendors. 
• Train the front desk team on Boardwalk’s curated selection of tours, dining options, and activities, ensuring they deliver expert recommendations. 

Front Desk Operations 

• Oversee check-ins and check-outs, especially for VIPs and repeat guests, ensuring all amenities and special requests are prepared in advance. 
• Maintain updated records of bookings, and handle guest invoices accurately. 
• Coordinate with Housekeeping and Maintenance to ensure casitas are clean, functional, and guest-ready. 
• Oversee communication with the F&B team to ensure pre-booked items are prepared and delivered on time. 
• Oversee daily posting journals and invoices, ensuring accuracy in financial transactions. 
• Oversee inventory management for the lobby shop and front desk storages, ensuring proper stock levels and timely replenishments. 

Want to become part of the Boardwalk family? Send your resume and application letter to: [email protected] 

Key Responsibilities 

Front Desk Operations 

• Prepare for arriving guests, with special attention to VIPs, repeat guests, and specific requests/preferences. 
• Perform check-ins and check-outs, ensuring a seamless and welcoming experience. 
• Inform guests about payment methods and verify credit card data. 
• Manage online and phone reservations, maintaining accurate booking and payment records. 
• Communicate and coordinate with Housekeeping and Maintenance teams to ensure all casitas are clean, functional, and meet guest expectations. 
• Liaise with the F&B team to ensure pre-booked items and special requests are prepared and delivered on time. 
• Prepare VIP amenities and personalized welcome notes for special guests. 
• Report and address guest complaints promptly, finding and implementing appropriate solutions while following up to ensure satisfaction. 
• Verify that all guest requests and complaints are resolved or escalated by the end of each shift. 
• Manage and reconcile guest bills, invoices, and daily posting journals. 

Concierge Services 

• Proactively meet and exceed guest expectations by offering personalized recommendations for Aruba’s best venues, activities, and attractions. 
• Use the hotel’s concierge tools to create customized guest itineraries based on preferences and interests. 
• Build and maintain knowledge of Boardwalk’s curated selection of local restaurants, activities, and unique experiences. 
• Make reservations or appointments for guests, ensuring seamless coordination with third-party vendors. 
• Act as the point of contact for guests requiring assistance or information and attend to their wishes promptly. 
• Leverage the hotel’s technology stack to communicate with guests, follow up on requests, and process reservations. 

Want to become part of the Boardwalk family? Send your resume and application letter to: [email protected] 

Requirements:

• Ability to communicate with our guests in a clear, respectful and professional manner, speak and read fluently in English.
• Ability to work weekends and holidays with a varied schedule.
• Must have a valid driver license with clean driving record.
• CPR/AED and First Aid certifications preferred.
• Ability to work well in a fast-paced and high-pressure environment.
• Ability to be a team player and take initiative to achieve positive guest relations and maximize guest satisfaction.

For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]

Responsibilities include:

• Understand and operate advanced electrical, plumbing, refrigeration, pool, and boiler systems. 
• Ability to prioritize and organize work assignments. 
• Ability to work under pressure situations and exercise good judgements. 
• Ability to focus attention on details, speed and accuracy. 
• Perform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts. 
• Test, troubleshoot and perform basic repair on all types of equipment. 
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. 
• To operate as an independent mechanic by analysing problems, identifying  courses of action, and implementing solutions with available resources and to a high degree of quality. 
• Maintain maintenance inventory and requisition parts and supplies as needed.

What skills and characteristics you should have: 

• High attention to detail and accuracy  
• A General Education Degree or vocational training certificate in mechanical, plumbing, architectural or electronics fields. 
• Affinity for technical aspects in hotel operations 
• Team player with a hands-on mentality and a spirit to serve and personally connect 
• Ability to work in a fast-paced company, ready to work on your own or as part of a team 
• Highly structured and organized

For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]

Responsibilities include:

• Taking and serving food and beverage orders
• Preparing the bar for service, including the mise en place
• Preparing various drink orders including draft beer, cocktails, smoothies, and coffee (using a professional coffee machine)
• Handling reservations and guest bills
• Starting up and breaking down service areas
• Maintaining the service and storage areas at health and safety standards
• Maintain inventory and supplies stocked
• Following the Boardwalk service standards at all times
• Attending to all designated service areas
• Assist the kitchen team with food preparation and cleaning when needed

Your qualities:

• Experience in hospitality and customer service
• A high level of enthusiasm and proficiency in hospitality service and “going the extra mile”!
• You have a representative appearance, are approachable and have great communication skills
• You are a team player and are able to work in a fast-paced environment
• Knowledge of HACCP food safety guidelines or are willing to learn
• Multilingual: English is a must and Dutch, Spanish, and Papiamento are added assets
• Tech savvy
• Work Permit, Firma Libre, or Aruban citizenship is required
• Valid food handlers permit is required
• Flexible for full-time or part-time, while taking into account the operating hours of the hotel (including national holidays)
• Eagerness to learn, talent and enthusiasm are more important than ticking the boxes

For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]

Key Responsibilities:

• Assist waiters and waitresses with serving food and beverages to guests in a timely and professional manner.
• Set and clear tables, ensuring they are clean and properly arranged for each guest.
• Greet and seat guests when necessary, and provide them with menus.
• Take and relay orders to the kitchen and bar staff.
• Ensure that guest needs are met promptly, including refilling drinks, offering additional condiments, or providing menu recommendations.
• Assist in maintaining cleanliness of the dining area, including sweeping and wiping down surfaces and ensuring the restaurant is well-presented.
• Support waitstaff with clearing dishes, refilling water, and attending to guests’ requests during the meal.
• Handle guest inquiries and concerns professionally, ensuring a positive dining experience.
• Help in the preparation of service areas, including setting up for events and special occasions.
• Follow all health and safety regulations and ensure hygiene standards are maintained in the restaurant.

For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected]

Key Responsibilities:

• Managing Schedules: Organizing the hotel manager’s calendar, scheduling meetings, and ensuring they are aware of upcoming commitments.
• Communication: Handling correspondence, including emails and phone calls, and acting as a liaison between the manager and other team members or guests.
• Travel Arrangements: Coordinating travel plans for the manager, including booking flights, hotels, and transportation. 
• Event Coordination: Assisting in planning and organizing hotel events, meetings, and conferences. 
• Administrative Support: Preparing reports, presentations, and other documents. Maintaining filing systems and record keeping. Develop meeting minutes & keep track of action items.
• Guest Relations: Addressing guest inquiries and complaints, ensuring high levels of guest satisfaction, making reservations for VIPs, reviewing VIP arrivals, taking care of VIP amenities, notes, treatment, etc.
• Project Management: Assisting with special projects, including coordinating with different departments to ensure project goals are met.
• Financial Tasks: Handling invoices, expense reports, and sometimes assisting with budget management.
• Confidentiality: Maintaining discretion and confidentiality regarding sensitive information.
• Shopping and running errands. delivering paperwork, collecting signatures

For more details please contact us for the full job description or send your resume and application letter to right away to: [email protected].